FAQ

Frequently asked questions

How to order?

Simply order by email, don’t forget to include your billing information.

What are the payment terms?

What are the delivery times?

Delivery times vary depending on the season and range from 3 weeks to 2 months, so it is best to contact the sales department for up-to-date information.

And what about the transportation of goods?

Prices in quotations and order confirmations are EXW. However, we provide worldwide shipping for most of our customers.

How to proceed with a complaint?

See terms and conditions

Can I return the goods?

Due to the very wide range of luminaires with various parameters, this is a custom production based on received orders. We do not accept returns.

We are a Czech manufacturer of technical luminaires, established in 1995.

FAQ